Complaints Procedure - Important Information
What the Board can deal with:
This Board can only deal with matters under the Surveyors Act 2003 and the Surveyors Board Code of Practice. This means that the Board can only deal with complaints that question the Professional Conduct of a registered surveyor. Click on the link to view a copy of the Surveyors Act 2003 and the Code of Practice.
What the Board does to resolve your complaint:
The Board has a three-tiered approach to complaints about registered surveyors.
At the lowest level, the Board may ask the registrant to meet with one or more of the Board members, for the purpose of deciding what action should be taken in relation to the matter, which may result in the registrant agreeing to take action to address the matter.
At the second level, the Board may establish a professional conduct review panel consisting of at least four Board members to deal with the matter and, if appropriate, take action against the registrant.
At the highest level, the Board may refer the matter to the Queensland Civil and Administrative Tribunal (QCAT) to conduct a hearing and, if appropriate, take action against the registrant, which may include suspension or cancellation of the person's registration. Find out more about QCAT click here.
It is not mandatory that matters progress through each of the levels. The Board may choose the most appropriate level to address the matter.
What the Board doesn’t deal with:
Fees - the Board does not investigate complaints regarding fees. You should contact Spatial Industry Business Association in reference to complaints about fees.
Compensation - you should seek independent legal advice about other possible actions you can take.
Negligence - regarding a dispute between you and another property owner. You should seek independent legal advice about other possible actions you can take.
Disputes - between you and another property owner regarding a property difference.
Before contacting the Board to make a complaint:
The Board suggests that you try to resolve your complaint yourself before making a formal written complaint. You may be able to resolve the complaint by:
| - reviewing the instructions you provided to the surveyor/s (if the surveyor was acting for you) |
| - discussing your concern/s with the surveyor/s. |
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Contacting the Board: Please phone the Surveyors Board office for information and advice about
whether this complaint handling procedure is appropriate The Board may be able to assist with the resolution of the complaint by mediation with the surveyor. If you do wish to make a written complaint, please contact the Board office and a Complaint Form will be sent to you. |