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Complaints Procedure

What the Board can deal with:
The Board can deal with matters of a survey-related nature and the conduct of a registered person. This includes compliance with the relevant legislation/standards and the Code Of Practice.

What the Board doesn’t deal with:

Ethics - for ethical matters in relation to surveys, the surveyor may be a member of the Spatial Sciences Institute Queensland Region (SSI Qld). If the surveyor is a member of SSI Qld, please contact Spatial Sciences Institute Queensland Region.

Fees - for business issues, including matters relating to the cost of surveys, or other contractual or commercial issues, contact the business association that represents surveyors the Australian Spatial Information Business Association (ASIBA). The Association will provide guidance whether a surveyor is a member or not.

Standards of Survey - for matters about the standards for land / boundary / cadastral surveys – the Department of Natural Resources and Water has powers in relation to the minimum standards required for a cadastral survey and associated matters.

Making a complaint:
Before you lodge a complaint with the Board about a land / boundary / cadastral survey, or in relation to the conduct of a registered person, make sure you have:

- reviewed the instructions you provided to the surveyor/s (if the surveyor was acting for you)

- discussed your concern/s with the surveyor/s

- spoken with the adjoining owner (if there is one involved).

If you have done this and you still have a concern about the survey work, contact the Board by phone in the first instance on (07) 3839 7744. You will be asked by Board staff for specific particulars about yourself and the person against whom you wish to lodge a complaint. You will need to provide this information if the Board is to assist you with your concern. If you then wish to proceed with your complaint, an outline of the Board’s requirements for this will be mailed to you. Section 85 of the Surveyors Act 2003 requires that complaints about a registered person’s professional conduct must be made in writing.